Return and Exchange Policy

Thank you for choosing ApexGlow! We are committed to providing the best shopping experience.

Return Conditions

• Return requests must be submitted within 7 days of receipt of the item.
• The item must be in new, unused condition with its original packaging.
• Please retain proof of purchase (order number).

Exchange Conditions

• If the item is defective or damaged, an exchange can be requested within 7 days of receipt.
• Exchanged items must be of the same type.

Situations Not Eligible for Returns or Exchanges

• Damage caused by human factors or improper use.
• Exceeding the return/exchange period.
• Missing original packaging or accessories.

How to Request a Return or Exchange

Please contact us via:
📧 Email: tim22226712@icloud.com
Please provide your order number and the reason for the return or exchange. We will respond within 1-2 business days.

Return Policy (English)

Items must be returned within 7 days of receipt in original, unused condition with original packaging. For defective or damaged items, please contact us at tim22226712@icloud.com with your order number.